Hypoxia and Medicine

My altell and verizon merger?

Alright this is ridiculous. The reason I was with altell in the first place was because of their coverage of more or less "dead zones" I loved their fun and affordable plans. Lovely customer service, havnt had a problem with their service until verizon bought them out. Bad receptions dead zones. My grandpa is at home and unwell, if he were to fall and could not reach the phone, he needs to have signal atleast in his own house. Verizon sent us a letter saying if we had problems within the first sixty days we could cancel anytime without the EFT (Early termination fee), Well apart from the obvious that we did not ask for verizon to be out new carrier, we often by the customer service feel forced to join verizon to have better service. I went through the service upgrades and nothing. terrible service. To this the representative simply said that our area is a known problem.And since they are working on it, the greivance isnt plausible. Isnt that a little like saying hey Your life support is broken but we'll get to it eventually. Isnt their something illegal with this?

Public Comments

1. Get off the phone and go to a local Verizon Store. Try to be there when they open, so you'll be one of the first customers seen. Insist on satisfaction, keep asking to go higher in the organization until you get what you want. In my experience, face to face always works better than trying to deal with this by phone. Good Luck